Contemporary International is seeking experienced Call Centre Operators who will receive inbound calls and make outbound calls to assist in the in the scheduling of the training programme for a high volume of security personnel working for a major international event in London next year. This position will report to the Call Centre Team Leader.
Receive inbound calls from employees and respond accordingly or direct to the appropriate person or team.
Make outgoing calls as directed by various teams within the organisation.
Monitor and respond to email enquiries.
Ensure change requests are recorded and communicated to the appropriate team.
Transfer inbound calls to the appropriate person or team.
General administrative duties.
Assist where required with training logistics.
Core skills and competencies:-
Excellent communication, problem solving, keyboarding and computer skills.
Excellent customer service skills.
Conflict resolution skills.
Able to manage and prioritise numerous projects and/or tasks at the same time.
Able to work effectively and efficiently under tight deadlines.
Self motivated and proactive; results oriented and committed to meeting deadlines.
Energetic, enthusiastic and a willingness to work in a dynamic, fast-paced environment.
Strong interpersonal and customer service skills.
Capacity to handle large volumes of calls, with a high rate of accuracy.
Team player (cooperation, tenacity & adaptability).
Demonstrated decision-making ability.
Strong attention to detail and high standards for quality output.
Able to maintain strict confidentiality, use discretion, diplomacy and tact.
Able to work additional hours as required (including evening and weekends).
Flexibility in approach to work.
Education:Minimum of 5 GCSE’s (A-C Grades). Experience:Minimum of 1-3 years experience in a customer service environment, preferably in a call centre environment. Language: Excellence in English (verbal and written communication) PC Aptitude: Experienced in using Microsoft Office 2003/2007: Word, Excel, PowerPoint and Outlook.