Help Desk Analyst

Northampton Northamptonshire

Help Desk Analyst - Wellingborough, Northamptonshire
               
You will work on a busy service desk as part of a dynamic team of analysts to support existing clients. The successful Help Desk Analyst will be ITIL aware and have experience of call logging, speaking to users with a proven experience of managing incidents. As part of a collaborative working environment, the Help Desk Analyst will be service focused and develop an indepth knowledge of the company's core products. Excellent communication and proven IT skills are essential for the role.
 
Core responsibilities for this Help desk / Service Desk role includes:
 
Provide initial investigation and diagnosis of technical issues on desktops and laptops.
Setting up and configuring new laptops and desktops.
Installing authorised software to laptops and desktops.
Antivirus installation to all desktops and laptops.
Escalating IT issues to 2nd line when appropriate.
Completing Joiners/Movers/Leavers administration.
Managing Incidents and Service Requests.
Patching of network and phones.
Ensuring licensing for all software purchased is recorded and maintained.
Preparing support documents.
Performing miscellaneous job-related duties as assigned by the Service Desk Technical Team Leader.
Mobile device setup.
Active Directory Administration and auditing.
 
The successful candidate will be a highly motivated individual with sound written and verbal communication skills.  For this role you will need excellent customer service and organisational skills, with the ability to self-manage and deliver work to a high standard.
This is a fantastic opportunity to join a company that are continuing to expand and have an excellent reputation for the service and professionalism. They often promote internally to allow for a clearly defined career path and offer a good benefits package
 
Send your CV to Sian now - jobs@erinassociates.com  or call 0161 438 1178
 
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Erin Associates Ltd is acting as an Employment Agency in relation to this vacancy.